VeriSM Plus Course - 4 of 6: The VeriSM Model (en-gb)


Learn how to define, produce, and provide products and services

  •   7 lessons
  •   2 sorting activities
  •   17 exam hints
  •   13 quiz questions
  •   90 days of access
  •   45 minutes to complete

Service management operating model

    1. The benefits of an operating model
    2. The VeriSM model

Governance & service management principles

    1. Good governance
    2. Services & principles
    3. The benefits of service management
    4. Policy areas

The management mesh

    1. Four categories
    2. Building the mesh

Define, produce, provide, & respond

    1. Activities for Define
    2. Consumer need
    3. Supporting outcomes
    4. Solution
    5. Service blueprint
    6. Activities for Produce
    7. Change control
    8. Organisational readiness
    9. Build, test, implement, & validate
    10. Activities for Provide
    11. Marketing
    12. Steps in promotional development
    13. Activities for Respond
    14. Requests, issues, & source events

Adapting & measuring the VeriSM model

    1. Adapting the VeriSM model
    2. Integrating management practices
    3. Operating model success factors
    4. Lagging vs. leading indicators
    5. Services deliver results
    6. Value perception

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A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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Accredited by

EXIN Accreditation: VeriSM Plus