VeriSM Plus Course - 4 of 6: The VeriSM Model (en-gb)


Learn how to define, produce and provide products and services

Service management operating model

    1. The benefits of an operating model
    2. The VeriSM model

Governance & service management principles

    1. Good governance
    2. Services & principles
    3. The benefits of service management
    4. Policy areas

The management mesh

    1. Four categories
    2. Building the mesh

Define, produce, provide & respond

    1. Activities for Define
    2. Consumer need
    3. Supporting outcomes
    4. Solution
    5. Service blueprint
    6. Activities for Produce
    7. Change control
    8. Organisational readiness
    9. Build, test, implement & validate
    10. Activities for Provide
    11. Marketing
    12. Steps in promotional development
    13. Activities for Respond
    14. Requests, issues & source events

Adapting & measuring the VeriSM model

    1. Adapting the VeriSM model
    2. Integrating management practices
    3. Operating model success factors
    4. Lagging vs. leading indicators
    5. Services deliver results
    6. Value perception

VeriSM Plus Course - 4 of 6

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Other languages

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A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

APMG Accreditation: VeriSM Plus