VeriSM Foundation Course - 2 of 6: Service Organisation & Culture (en-gb)

$45.00

Learn the basics of service management and how it is changing

  •   6 lessons
  •   1 sorting activity
  •   18 exam hints
  •   14 quiz questions
  •   90 days of access
  •   45 minutes to complete

Organisational context & structure

    1. Organisation
    2. Consumer
    3. Asset
    4. Capabilities

Organisational focus

    1. The organisation is a service provider
    2. Outputs vs. outcomes
    3. A "good" service provider organisation
    4. Interactions between business capabilities

Organisational governance

    1. Governance vs. management
    2. Governance practices & principles
    3. Governance flows
    4. Governance & management planning

Digital transformation

    1. Internal vs. external drivers
    2. Optimisation vs. disruption
    3. Digital transformation & service management

Service culture

    1. Elements of a service culture
    2. E10 service culture
    3. Senior management engagement

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A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

APMG Accreditation: VeriSM Foundation