VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb)
Learn how to define, produce and provide products and services
Service management operating model
- The benefits of an operating model
- The VeriSM model
Governance & service management principles
- Good governance
- Services & principles
- The benefits of service management
- Policy areas
The management mesh
- Four categories
- Building the mesh
Define, produce, provide & respond
- Activities for Define
- Consumer need
- Supporting outcomes
- Solution
- Service blueprint
- Activities for Produce
- Change control
- Organisational readiness
- Build, test, implement & validate
- Activities for Provide
- Marketing
- Steps in promotional development
- Activities for Respond
- Requests, issues & source events
VeriSM Essentials Course - 4 of 4
Want the whole collection?
Get the VeriSM Essentials Value Pack
Have more questions?
Browse the VeriSM Essentials FAQs
Other languages
All courses include
- Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
- Opportunities for deep dives into reference material based on interest
- Process flows and additional diagrams for study and review
- Bottom-line exam hints for each lesson
- Take practice quizzes as many times as you need until you master them
- Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom
--Coming soon--
- Cameo appearances by accredited trainers throughout the course
- Time with the trainer through an online environment
- Current event links that make the subject matter more vivid