VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb)

Learn how to define, produce and provide products and services

Service management operating model

1. The benefits of an operating model
2. The VeriSM model

Governance & service management principles

1. Good governance
2. Services & principles
3. The benefits of service management
4. Policy areas

The management mesh

1. Four categories
2. Building the mesh

Define, produce, provide & respond

1. Activities for Define
2. Consumer need
3. Supporting outcomes
4. Solution
5. Service blueprint
6. Activities for Produce
7. Change control
8. Organisational readiness
9. Build, test, implement & validate
10. Activities for Provide
11. Marketing
12. Steps in promotional development
13. Activities for Respond
14. Requests, issues & source events

VeriSM Essentials Course - 4 of 4

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Other languages

English-US • Español

All courses include

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Take practice quizzes as many times as you need until you master them
• Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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