VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb)


Learn how to define, produce and provide products and services

Service management operating model

    1. The benefits of an operating model
    2. The VeriSM model

Governance & service management principles

    1. Good governance
    2. Services & principles
    3. The benefits of service management
    4. Policy areas

The management mesh

    1. Four categories
    2. Building the mesh

Define, produce, provide & respond

    1. Activities for Define
    2. Consumer need
    3. Supporting outcomes
    4. Solution
    5. Service blueprint
    6. Activities for Produce
    7. Change control
    8. Organisational readiness
    9. Build, test, implement & validate
    10. Activities for Provide
    11. Marketing
    12. Steps in promotional development
    13. Activities for Respond
    14. Requests, issues & source events

VeriSM Essentials Course - 4 of 4

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Other languages

English-US • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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Accredited by

EXIN Accreditation: VeriSM Essentials