VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb)

Learn how to define, produce, and provide products and services

• ✓  6 lessons
• ✓  2 sorting activities
• ✓  14 exam hints
• ✓  11 quiz questions
• ✓  90 days of access
• ✓  35 minutes to complete

Service management operating model

1. The benefits of an operating model
2. The VeriSM model

Governance & service management principles

1. Good governance
2. Services & principles
3. The benefits of service management
4. Policy areas

The management mesh

1. Four categories
2. Building the mesh

Define, produce, provide, & respond

1. Activities for Define
2. Consumer need
3. Supporting outcomes
4. Solution
5. Service blueprint
6. Activities for Produce
7. Change control
8. Organisational readiness
9. Build, test, implement, & validate
10. Activities for Provide
11. Marketing
12. Steps in promotional development
13. Activities for Respond
14. Requests, issues, & source events

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A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Taking practice quizzes as many times as you need until you master them
• Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

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