VeriSM Essentials Course - 2 of 4: Service Organization & Culture
Learn the basics of service management and how it is changing
Organizational context & structure
- The organization is a service provider
- Outputs vs. outcomes
- A "good" service provider organization
- Interactions between business capabilities
- Governance vs. management
- Governance practices & principles
- Governance flows
- Governance & management planning
- Internal vs. external drivers
- Optimization vs. disruption
- Digital transformation & service management
- Elements of a service culture
- E10 service culture
- Senior management engagement
VeriSM Essentials Course - 2 of 4
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- Cameo appearances by accredited trainers throughout the course
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- Current event links that make the subject matter more vivid