VeriSM Essentials Course - 2 of 4: Service Organization & Culture


Learn the basics of service management and how it is changing

Organizational context & structure

    1. Organization
    2. Consumer
    3. Asset
    4. Capabilities

Organizational focus

    1. The organization is a service provider
    2. Outputs vs. outcomes
    3. A "good" service provider organization
    4. Interactions between business capabilities

Organizational governance

    1. Governance vs. management
    2. Governance practices & principles
    3. Governance flows
    4. Governance & management planning

Digital transformation

    1. Internal vs. external drivers
    2. Optimization vs. disruption
    3. Digital transformation & service management

Service culture

    1. Elements of a service culture
    2. E10 service culture
    3. Senior management engagement

VeriSM Essentials Course - 2 of 4

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Other languages

English-GB • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

EXIN Accreditation: VeriSM Essentials