Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF)
VeriSM helps organizations become more flexible by adopting a wide range of management practices to deliver the right product or service, at the right time, to consumers.
It allows for a tailored approach that is influenced by:
- The type of business you are in
- The size of your organization
- Your business priorities
- Your organizational culture
- The product or service you are working on
This book is the source material for the VeriSM Foundation:
Learn how to manage services, from end-to-end, at an organizational level
Service management plays a leading role in digital transformation.
VeriSM can help shift the mindset from "inside-out" to "outside-in" with a hyper-focus on consumer experience.
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