TSO eBook: ITIL Foundation, ITIL 4 Edition (PDF)

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Understand the ITIL 4 framework and how it has evolved to adopt new technologies and ways of working

ITIL is a set of widely adopted best practices for successful IT service management (ITSM). ITIL 4 has evolved from the current version by looking at ITSM practices in the wider context of customer experience, value streams and digital transformation. It also embraces new ways of working such as Lean, Agile and DevOps.

ITIL 4 provides the guidance organizations need to address new challenges and use modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The audience for ITIL Foundation ranges from students taking their first steps in ITSM to seasoned professionals familiar with other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted by all types of organizations and services. To show how the concepts can be practically applied, this book follows the exploits of a fictional company on its ITIL journey.

Note: All TSO eBooks are DRM-protected PDFs and must be opened in Adobe Digital Editions.

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Courses based on this book

ITIL 4 Foundation

English-US • English-GB

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TSO Partnership