ITIL Foundation Course - 5 of 8: Service Transition

$ 35.00 USD

Figure out how to best manage changes in support of customers

Introduction to service transition

    1. Purpose, objectives & scope
    2. Value to the business

Transition planning & support

Service asset & configuration management (SACM)

    1. Purpose, objectives & scope
    2. Key terms
    3. The logical configuration model or map
    4. Configuration management system (CMS)
    5. Relationship between the DML & CMS
    6. Configuration baseline

Change management

    1. Purpose, objectives & scope
    2. Key terms
    3. Normal change lifecycle
    4. Process flow
    5. Change proposals
    6. Change consideration
    7. Change authority
    8. Change model
    9. Sample change request types
    10. Remediation planning
    11. Interfaces to the business
    12. Interfaces to service management

Release & deployment management

    1. Purpose, objectives & scope
    2. Key terms
    3. Sample release policy
    4. Phases of release & deployment management

Knowledge management

    1. Purpose, objectives & scope
    2. DIKW structure
    3. Service knowledge management system (SKMS)

ITIL Foundation Course - 5 of 8

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Other languages

English-GB • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Accredited by

PeopleCert Accreditation: ITIL Foundation