ITIL Foundation Course - 4 of 8: Service Design

$ 35.00 USD

Create the right IT services, at the right levels, to meet customer expectations

Introduction to service design

    1. Purpose, objectives & scope
    2. Value to the business
    3. The four Ps
    4. The 5 individual aspects of design
    5. Service design package (SDP)

Design coordination

Service catalog management

    1. Types of services
    2. Two-view service catalog
    3. Three-view service catalog

Service level management (SLM)

    1. Purpose, objectives & scope
    2. Activities
    3. SLA structures
    4. Sample SLAM or RAG chart
    5. Service review
    6. Service improvement plan (SIP)
    7. Interfaces

Supplier management

    1. Purpose, objectives & scope
    2. Activities
    3. Supplier categorization

Availability management

    1. Purpose, objectives & scope
    2. Expanded incident lifecycle
    3. Vital business function (VBF)
    4. Activities

Information security management (ISM)

    1. Purpose, objectives & scope
    2. Activities

Capacity management

    1. Purpose, objectives & scope
    2. Relationships
    3. Iterative activities

IT service continuity management (ITSCM)

    1. Purpose, objectives & scope
    2. Activities
    3. Business impact analysis (BIA)
    4. Management of risk
    5. Sample recovery options

ITIL Foundation Course - 4 of 8

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Other languages

English-GB • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Accredited by

PeopleCert Accreditation: ITIL Foundation