ITIL Foundation Course - 3 of 8: Service Strategy

$ 35.00 USD

Describe the value of IT services from a strategic perspective

Introduction to service strategy

    1. Purpose, objectives & scope
    2. Value to the business
    3. Service asset
    4. Components of value
    5. Economic value of a service
    6. Service provider types
    7. Value, utility & warranty
    8. Planning for risk management
    9. Patterns of business activity (PBA)
    10. The role of governance

Service portfolio management (SPM)

    1. Purpose, objectives & scope
    2. Service portfolio

Financial management for IT services

    1. Purpose, objectives & scope
    2. Comparing financial cycles
    3. Business case

Business relationship management

    1. Purpose, objectives & scope
    2. Meeting requirements
    3. Comparing business relationship & service level management

ITIL Foundation Course - 3 of 8

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Other languages

English-GB • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Accredited by

PeopleCert Accreditation: ITIL Foundation