ITIL Foundation Course - 2 of 8: Service Management as a Practice

$ 35.00 USD

Understand your customers and IT’s role as a service provider

Best practice

    1. Sources of best practice
    2. Public frameworks vs. proprietary knowledge
    3. The success of ITIL
    4. Reasons for ITIL adoption

Functions & roles


    1. Process model
    2. Process roles & responsibilities
    3. Process characteristics


    1. Service
    2. Service roles & responsibilities
    3. Customer & service types
    4. Service categories
    5. Comparing core, enabling & enhancing services

Service management

    1. IT service management (ITSM)
    2. Stakeholders in service management
    3. RACI model
    4. Desired competencies
    5. Skill frameworks
    6. Training

ITIL Foundation Course - 2 of 8

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Have more questions?

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Other languages

English-GB • Español

All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Accredited by

PeopleCert Accreditation: ITIL Foundation