ITIL 4 Foundation: Glossary of Terms (PDF) (en-gb)

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This glossary includes words and short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.

Use it as a reference companion to the ITIL 4 Foundation:

Study more effectively using these terms and definitions from ITIL 4 Foundation

  •   217 terms
  •   12 pages

Familiarity with many of the terms is essential to scoring well on the certification exam.

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PeopleCert Accreditation: ITIL 4 Foundation