ITIL 4 Foundation: Glossary of Terms (PDF) (en-gb)
Study more effectively using these terms and definitions from ITIL 4 Foundation
✓ 217 terms
✓ 12 pages
This glossary includes unique words or short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.
Use it as a reference companion to the ITIL 4 Foundation:
◦ Syllabus — Free!
◦ Mind Map — Free!
Familiarity with many of the terms is essential to scoring well on the certification exam.