ITIL 4 Foundation: Glossary of Terms (PDF)

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Study more effectively using these terms and definitions from ITIL 4 Foundation

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✓  217 terms
✓  12 pages

This glossary includes unique words and short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.

Use it as a reference companion to the ITIL 4 Foundation:

◦  eBook

◦  Syllabus — Free!

◦  Mind Map — Free!

◦  Courses

◦  Practice Exams

Familiarity with many of the terms is essential to scoring well on the certification exam.

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