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ITIL 4 Foundation: Glossary of Terms (PDF)
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This glossary includes words and short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.
Use it as a reference companion to the ITIL 4 Foundation:
- ◦ eBook
- ◦ Syllabus — Free!
- ◦ Mind Map — Free!
- ◦ Courses
- ◦ Practice Exams
Study more effectively using these terms and definitions from ITIL 4 Foundation
- ✓ 217 terms
- ✓ 12 pages
Familiarity with many of the terms is essential to scoring well on the certification exam.
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