ITIL 4 Foundation: Glossary of Terms (PDF)
This glossary includes words and short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.
Use it as a reference companion to the ITIL 4 Foundation:
Study more effectively using these terms and definitions from ITIL 4 Foundation
- ✓ 217 terms
- ✓ 12 pages
Familiarity with many of the terms is essential to scoring well on the certification exam.