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ITIL 4 Foundation: Glossary of Terms (PDF)
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Study more effectively using these terms and definitions from ITIL 4 Foundation
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✓ 217 terms
✓ 12 pages
This glossary includes unique words and short phrases that are part of everyday business conversations. The definitions provide a common, unambiguous understanding of each term.
Use it as a reference companion to the ITIL 4 Foundation:
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◦ Mind Map — Free!
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Familiarity with many of the terms is essential to scoring well on the certification exam.
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