ITIL 4 Foundation: Course Syllabus (PDF)

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This comprehensive, easy-to-read syllabus tells you what you must learn to prepare for the ITIL 4 Foundation exam.

The certification exam assesses whether you can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus.

Use it as a reference companion to the ITIL 4 Foundation:

Gauge the scope and content of the ITIL 4 Foundation training and exam

  •   7 learning outcomes
  •   71 assessment criteria
  •   64 ebook references
  •   36 lesson links
  •   4 pages

Each assessment criterion indicates the Bloom's Level, or type of thinking, needed to answer related questions.

Exam weight, expressed as a percentage, is provided to estimate the ratio of questions that will appear for each criterion.

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PeopleCert Accreditation: ITIL 4 Foundation