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ITIL 4 Foundation: Course Syllabus (PDF)
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This comprehensive, easy-to-read syllabus tells you what you must learn to prepare for the ITIL 4 Foundation exam.
The certification exam assesses whether you can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus.
Use it as a reference companion to the ITIL 4 Foundation:
- ◦ eBook
- ◦ Glossary — Free!
- ◦ Mind Map — Free!
- ◦ Courses
- ◦ Practice Exams
Gauge the scope and content of the ITIL 4 Foundation training and exam
- ✓ 7 learning outcomes
- ✓ 71 assessment criteria
- ✓ 64 ebook references
- ✓ 36 lesson links
- ✓ 4 pages
Each assessment criterion indicates the Bloom's Level, or type of thinking, needed to answer related questions.
Exam weight, expressed as a percentage, is provided to estimate the ratio of questions that will appear for each criterion.
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