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ITIL 4 Foundation: Course Syllabus (PDF)
Gauge the scope and content of the ITIL 4 Foundation training and exam
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✓ 7 learning outcomes
✓ 71 assessment criteria
✓ 64 ebook references
✓ 36 lesson links
✓ 4 pages
This organized, comprehensive, easy-to-read syllabus conveys what candidates must learn to prepare for the ITIL 4 Foundation exam.
The certification exam assesses whether candidates can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus.
Use it as a reference companion to the ITIL 4 Foundation:
◦ eBook
◦ Glossary — Free!
◦ Mind Map — Free!
◦ Courses
Each assessment criterion indicates the Bloom's Level, or type of thinking, needed to answer related questions.
Exam weight, expressed as a percentage, is provided to estimate the ratio of questions that will appear for each criterion.
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