ITIL 4 Foundation: Course Syllabus (PDF)

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Gauge the scope and content of the ITIL 4 Foundation training and exam

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✓  7 learning outcomes
✓  71 assessment criteria
✓  64 ebook references
✓  36 lesson links
✓  4 pages

This organized, comprehensive, easy-to-read syllabus conveys what candidates must learn to prepare for the ITIL 4 Foundation exam.

The certification exam assesses whether candidates can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus.

Use it as a reference companion to the ITIL 4 Foundation:

◦  eBook

◦  Glossary — Free!

◦  Mind Map — Free!

◦  Courses

◦  Practice Exams

Each assessment criterion indicates the Bloom's Level, or type of thinking, needed to answer related questions.

Exam weight, expressed as a percentage, is provided to estimate the ratio of questions that will appear for each criterion.

Need more self-study products?

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PeopleCert Accreditation: ITIL 4 Foundation