ITIL 4 Foundation Course - 5 of 5: Management Practices (en-gb)

$ 35.00 USD

Move beyond theory and learn the inner workings of ITIL 4


    1. Practice definition
    2. Practice origins
    3. The ITIL management practices

General management practices

    1. Continual improvement
    2. Information security management (ISM)
    3. Relationship management
    4. Supplier management

Part 1 — Service management practices

    1. Change control
    2. Incident management
    3. IT asset management
    4. Monitoring & event management
    5. Problem management

Part 2 — Service management practices

    1. Release management
    2. Service configuration management
    3. Service desk
    4. Service level management (SLM)
    5. Service request management

Technical management practices

    1. Deployment management

ITIL 4 Foundation Course - 5 of 5

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All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation