ITIL 4 Foundation Course - 5 of 5: Management Practices

$ 35.00 USD

Move beyond theory and learn the inner workings of ITIL 4

Quick stats:

✓  6 lessons
✓  1 sorting activity
✓  8 case study references
✓  59 exam hints
✓  94 quiz questions
✓  90 days of access
✓  170 minutes to complete


    1. Practice definition
    2. Practice origins
    3. The ITIL management practices

General management practices

    1. Continual improvement
    2. Information security management (ISM)
    3. Relationship management
    4. Supplier management

Part 1 — Service management practices

    1. Change control
    2. Incident management
    3. IT asset management
    4. Monitoring & event management
    5. Problem management

Part 2 — Service management practices

    1. Release management
    2. Service configuration management
    3. Service desk
    4. Service level management (SLM)
    5. Service request management

Technical management practices

    1. Deployment management

ITIL 4 Foundation Course - 5 of 5

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All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Course features →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation