ITIL 4 Foundation Course - 4 of 5: Guiding Principles (en-gb)

$ 35.00 USD

Use basic guidance to produce better outcomes for stakeholders

Quick stats:

✓  9 lessons
✓  1 sorting activity
✓  10 case study references
✓  26 exam hints
✓  26 quiz questions
✓  90 days of access
✓  55 minutes to complete


    1. About the principles
    2. Principle interaction

Focus on value

    1. Overview
    2. Identifying the service consumer
    3. Consumer perspectives
    4. Customer experience (CX)
    5. Applying the principle

Start where you are

    1. Overview
    2. Assess where you are
    3. The role of measurement
    4. Applying the principle

Progress iteratively with feedback

    1. Overview
    2. The role of feedback
    3. Applying the principle

Collaborate & promote visibility

    1. Overview
    2. Managing stakeholder groups
    3. Increasing urgency through visibility
    4. Applying the principle

Think & work holistically

    1. Overview
    2. Applying the principle

Keep it simple & practical

    1. Overview
    2. Judging what to keep
    3. Applying the principle

Optimise & automate

    1. Overview
    2. The road to optimisation
    3. Using automation
    4. Applying the principle

ITIL 4 Foundation Course - 4 of 5

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All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Course features →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation