ITIL 4 Foundation Course - 4 of 5: Guiding Principles (en-gb)


Does your organisation need help to adopt and adapt IT best practices?

ITIL 4 supports effective decision-making, at all levels, by providing seven guiding principles.

This online, self-paced, accredited training course for IT professionals covers the relevance of each principle, how to assess them for applicability, and how they can be applied together.

Use basic guidance to produce better outcomes for stakeholders

  •   9 lessons
  •   1 sorting activity
  •   10 case study references
  •   26 exam hints
  •   26 quiz questions
  •   90 days of access
  •   55 minutes to complete


    1. About the principles
    2. Principle interaction

Focus on value

    1. Overview
    2. Identifying the service consumer
    3. Consumer perspectives
    4. Customer experience (CX)
    5. Applying the principle

Start where you are

    1. Overview
    2. Assess where you are
    3. The role of measurement
    4. Applying the principle

Progress iteratively with feedback

    1. Overview
    2. The role of feedback
    3. Applying the principle

Collaborate & promote visibility

    1. Overview
    2. Managing stakeholder groups
    3. Increasing urgency through visibility
    4. Applying the principle

Think & work holistically

    1. Overview
    2. Applying the principle

Keep it simple & practical

    1. Overview
    2. Judging what to keep
    3. Applying the principle

Optimise & automate

    1. Overview
    2. The road to optimisation
    3. Using automation
    4. Applying the principle

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Want all 5 courses?

Get the ITIL 4 Foundation Value Pack

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Need more self-study products?

Browse the ITIL 4 Foundation Collection

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Have questions?

Read the ITIL 4 Foundation FAQs

Other languages

English-US [Flag] Español [Bandera]

A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation