ITIL 4 Foundation Course - 3 of 5: Modeling Value

Understand the fundamentals of value and how to create it continually

Four dimensions

1. Dimension 1: organizations & people
2. Dimension 2: information & technology
3. Dimension 3: partners & suppliers
4. Dimension 4: value streams & processes
5. External factors

Service value system (SVS)

1. Purpose
2. Opportunity/demand
3. Value
4. Guiding principles
5. Governance
6. Practices
7. Continual improvement
8. Service value chain (SVC)

Service value chain (SVC)

1. About the SVC
2. Plan
3. Improve
4. Engage
5. Design & transition
6. Obtain/build
7. Deliver & support
8. Service value streams

ITIL 4 Foundation Course - 3 of 5

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All courses include

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Take practice quizzes as many times as you need until you master them
• Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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