ITIL 4 Foundation Course - 2 of 5: Service Management Concepts (en-gb)

$ 35.00 USD

Take a fresh look at service stakeholders, relationships, and value

Quick stats:

✓  6 lessons
✓  1 sorting activity
✓  8 case study references
✓  15 exam hints
✓  20 quiz questions
✓  90 days of access
✓  55 minutes to complete


    1. Organisations
    2. Service providers
    3. Service consumers
    4. Consumer roles
    5. Other stakeholders

Creating service value

    1. Products
    2. Services
    3. Service management
    4. Value
    5. Value co-creation

Service relationships

    1. Service offerings
    2. Components of a service offering
    3. Service provision
    4. Service consumption
    5. The service relationship model

Achieving service value

    1. Outputs vs. outcomes
    2. Factors that influence value
    3. Costs
    4. Risks
    5. Utility & warranty

ITIL 4 Foundation Course - 2 of 5

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All courses include

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Take practice quizzes as many times as you need until you master them
  • Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Course features →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation