ITIL 4 Foundation Course - 1 of 5: Introduction to ITIL 4 (en-gb)

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Are you interested in learning about IT best practices?

ITIL 4 Foundation covers proven activities that are used by the world's most successful organisations. It builds on well-established principles while bringing a fresh, forward-looking approach to help you manage today's most urgent IT challenges.

This free, online, self-paced, accredited training course for IT professionals provides a summary of the documentation, timeline, and certifications related to ITIL 4.

It also introduces Axle Car Hire, a fictional company referenced throughout the training, to show how ITIL 4 can be used in a business context.

Confirm your understanding of what ITIL 4 is about

  •   4 lessons
  •   1 case study reference
  •   7 days of access
  •   15 minutes to complete

ITIL overview

    1. About ITIL 4
    2. The evolution of ITSM
    3. The ITIL 4 audience
    4. Parties involved
    5. ITIL Foundation manual
    6. ITIL supplementary content

ITIL background

ITIL qualification scheme

    1. ITIL certifications
    2. About this course
    3. About this exam
    4. Exam hints
    5. My ITIL

Case study: Axle Car Hire

    1. Purpose
    2. Current state
    3. Meet Axle's staff
    4. The CIO's vision

Next →

Want all 5 courses?

Get the ITIL 4 Foundation Value Pack

ITIL 4 Foundation: Course Value Pack (en-gb) [Graphic]

Need more self-study products?

Browse the ITIL 4 Foundation Collection

ITIL 4 Foundation Collection (en-gb) [Emblem]

Have questions?

Read the ITIL 4 Foundation FAQs

Other languages

English-US [Flag]

A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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Accredited by

PeopleCert Accreditation: ITIL 4 Foundation