ITIL 4 Foundation Course - 1 of 5: Introduction to ITIL 4

Confirm your understanding of what ITIL 4 is about

ITIL overview

1. About ITIL 4
2. The evolution of ITSM
3. The ITIL 4 audience
4. Parties involved
5. ITIL Foundation manual
6. ITIL supplementary content

ITIL background

ITIL qualification scheme

1. ITIL certifications
2. About this course
3. About this exam
4. Exam hints
5. My ITIL

Case study: Axle Car Rental

1. Purpose
2. Current state
3. Meet Axle's staff
4. The CIO's vision

ITIL 4 Foundation Course - 1 of 5

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Other languages

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All courses include

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Take practice quizzes as many times as you need until you master them
• Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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