VeriSM is a public framework that helps organisations respond to the challenges of service management in the digital age.
What's it about?
It describes how organisations can define their service management principles and use organisational capabilities, emerging technologies and a combination of practices to deliver value.
What's a service organisation and culture?
This component of VeriSM describes the basics of service management and how it is changing.
Topics include organisational context, structure, focus, governance and culture as well as digital transformation.
What about people and organisational structure?
This component of VeriSM presents the people aspects of service management.
Topics include roles, competences, professionalism, ethics, teams and communication as well as the management of relationships, expectations and organisational change.
What's the VeriSM model?
This component of VeriSM covers how to define, produce and provide products and services.
Topics include operating models, service management principles, the management mesh and adapting and measuring the VeriSM model.
What are progressive practices?
This component of VeriSM discusses the management practices that have recently emerged.
Topics include Agile, DevOps, SIAM, Lean, Shift Left, customer and user experience (CX/UX) and continuous delivery.
What are innovative technologies?
This component of VeriSM helps organizations learn about and exploit new technologies.
Topics include the cloud, virtualisation, automation, Big Data, IoT, mobile, BYOD, MDM, serverless computing, AI, RPA, machine learning and containerisation.
What makes VeriSM unique?
VeriSM helps you deliver value with a range of progressive service management practices and emerging technologies.
It also allows for a tailored approach depending on your organisation's type, size, priorities or culture to achieve success in the digital age.
How can it be used in business?
The VeriSM approach helps you see the bigger picture by providing an overview of the building blocks, or different practices, which can be used to add value to your business.
What does VeriSM provide?
Recent years have seen an explosion of different service management practices, leaving organizations confused about the best way forward.
VeriSM is a new approach to help you create a flexible operating model.
Where did VeriSM originate?
To create the VeriSM approach, an architect team was set up by the non-profit International Foundation for Digital Competences (IFDC).
It was supported by a worldwide team of over 70 leading contributors and reviewers from both the public and private sectors. In 2017, the official VeriSM publication was released.
Who's VeriSM for?
Everyone within a product or service organisation, in particular IT professionals, managers, service owners and executives.
About VeriSM Foundation
What's VeriSM Foundation?
This 6-pack of online, self-paced, accredited training courses for IT professionals looks at how to respond to the challenges of service management in the digital age.
Topics include service culture, organisational structure, the VeriSM model, progressive practices, innovative technologies and getting started.
What's the purpose?
The purpose of each training is to impart, test and validate knowledge of the concepts documented in VeriSM - A Service Management Approach for the Digital Age.
Why should someone take it?
This course outlines why an organization should adopt VeriSM and the impact of taking it on. It also fulfills the prerequisities for moving up to the Professional or Leader levels.
Who should take it?
Anyone involved in delivering value to customers through the development, operation or promotion of products and services.
Are there any prerequisites?
Although there are no mandatory prerequisites, some experience in a product or service organisation is beneficial.
How do you get VeriSM Foundation certified?
For certification, candidates must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% or 26 out of 40 answers must be correct.