VeriSM Plus Course - 3 of 6: People & Organizational Structure
Get familiar with the people aspects of service management
- ✓ 3 lessons
- ✓ 1 sorting activity
- ✓ 10 exam hints
- ✓ 7 quiz questions
- ✓ 90 days of access
- ✓ 20 minutes to complete
Roles & competences
- Organizational roles
- Leadership & management
- Emotional intelligence
- Gartner EXP competencies
- T-shaped professionals
- Lifelong learning
- Critical thinking & reflective practice
Professionalism, ethics, & teams
- Elements of a profession
- Building a team
- Well-functioning teams
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A better user experience
Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.
Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.
Exam hints are indicated throughout using the ✰ symbol.
Flex learning advantages
- Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
- Opportunities for deep dives into reference material based on interest
- Process flows and additional diagrams for study and review
- Bottom-line exam hints for each lesson
- Taking practice quizzes as many times as you need until you master them
- Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom
- Cameo appearances by accredited trainers throughout the course
- Time with the trainer through an online environment
- Current event links that make the subject matter more vivid