VeriSM Plus Course - 2 of 6: Service Organisation (en-gb)
Learn the basics of service management and how it is changing
Organisational context & structure
- Organisation
- Consumer
- Asset
- Capabilities
Organisational focus
- The organisation is a service provider
- Outputs vs. outcomes
- A "good" service provider organization
- Interactions between business capabilities
Digital transformation
- Internal vs. external drivers
- Optimisation vs. disruption
- Digital transformation & service management
VeriSM Plus Course - 2 of 6
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All courses include
- Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
- Opportunities for deep dives into reference material based on interest
- Process flows and additional diagrams for study and review
- Bottom-line exam hints for each lesson
- Take practice quizzes as many times as you need until you master them
- Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom
--Coming soon--
- Cameo appearances by accredited trainers throughout the course
- Time with the trainer through an online environment
- Current event links that make the subject matter more vivid