VeriSM Plus Course - 2 of 6: Service Organisation (en-gb)

Learn the basics of service management and how it is changing

Organisational context & structure

1. Organisation
2. Consumer
3. Asset
4. Capabilities

Organisational focus

1. The organisation is a service provider
2. Outputs vs. outcomes
3. A "good" service provider organization
4. Interactions between business capabilities

Digital transformation

1. Internal vs. external drivers
2. Optimisation vs. disruption
3. Digital transformation & service management

VeriSM Plus Course - 2 of 6

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Other languages

English-US • Español

All courses include

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Take practice quizzes as many times as you need until you master them
• Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

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