Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF)

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VeriSM helps organizations become more flexible by adopting a wide range of management practices to deliver the right product or service, at the right time, to consumers.

It allows for a tailored approach that is influenced by:

    • The type of business you are in
    • The size of your organization
    • Your business priorities
    • Your organizational culture
    • The product or service you are working on

This book is the source material for the VeriSM Foundation:

Learn how to manage services, from end-to-end, at an organizational level

Service management plays a leading role in digital transformation.

VeriSM can help shift the mindset from "inside-out" to "outside-in" with a hyper-focus on consumer experience.

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Collections based on this book

VeriSM Essentials

English-US • English-GB • Español

VeriSM Foundation

English-US • English-GB • Español

VeriSM Plus

English-US • English-GB • Español

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