VeriSM Foundation Course - 5 of 6: Progressive Practices

Get familiar with management practices that have recently emerged

Applying progressive practices

1. Progressive management practices
2. When to apply progressive practices

Agile

1. The Agile manifesto
2. Agile values & principles
3. Fixed vs. Agile mindset
4. Sprints & the product backlog
5. Agile benefits
6. When Agile is effective
7. When Agile is less effective

DevOps

1. DevOps in the VeriSM model
2. DevOps values (CALMS)
3. The three ways of DevOps
4. Supporting practices
5. When DevOps is effective
6. When DevOps is less effective

SIAM

1. Service Integration & Management (SIAM)
2. A SIAM ecosystem
3. Service integrator
4. Service broker
5. Outsourcing
6. When SIAM is effective
7. When SIAM is less effective
8. SIAM & service management

Lean

1. Lean principles
2. Waste
3. Takt vs. cycle time
4. Value stream map
5. When Lean is effective
6. When Lean is less effective

Shift Left

1. How Shift Left works
2. Shift Left capabilities
3. When Shift Left is effective
4. When Shift Left is less effective

CX/UX

1. Customer & user experience
2. Customer experience (CX)
3. Customer journey map
4. User experience (UX)
5. Net promoter score (NPS)
6. CX vs. UX
7. When CX/UX is effective
8. When CX/UX is less effective

Continuous delivery

1. The benefits of continuous delivery
2. Continuous integration, deployment & testing
3. When continuous delivery is effective
4. When continuous delivery is less effective

VeriSM Foundation Course - 5 of 6

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All courses include

• Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
• Opportunities for deep dives into reference material based on interest
• Process flows and additional diagrams for study and review
• Bottom-line exam hints for each lesson
• Take practice quizzes as many times as you need until you master them
• Go back anytime to review materials and reinforce your learning; you can’t do that in a classroom

--Coming soon--

• Cameo appearances by accredited trainers throughout the course
• Time with the trainer through an online environment
• Current event links that make the subject matter more vivid

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