VeriSM Foundation Course - 2 of 6: Service Organization & Culture


Learn the basics of service management and how it is changing

  •   6 lessons
  •   1 sorting activity
  •   18 exam hints
  •   14 quiz questions
  •   90 days of access
  •   45 minutes to complete

Organizational context & structure

    1. Organization
    2. Consumer
    3. Asset
    4. Capabilities

Organizational focus

    1. The organization is a service provider
    2. Outputs vs. outcomes
    3. A "good" service provider organization
    4. Interactions between business capabilities

Organizational governance

    1. Governance vs. management
    2. Governance practices & principles
    3. Governance flows
    4. Governance & management planning

Digital transformation

    1. Internal vs. external drivers
    2. Optimization vs. disruption
    3. Digital transformation & service management

Service culture

    1. Elements of a service culture
    2. E10 service culture
    3. Senior management engagement

← Previous  |  Next →

Want all 6 courses?

Get the VeriSM Foundation Value Pack

VeriSM Foundation: Course Value Pack [Graphic]

Need more self-study products?

Browse the VeriSM Foundation Collection

VeriSM Foundation Collection [Emblem]

Have questions?

Read the VeriSM Foundation FAQs

Other languages

English-GB [Flag] Español [Bandera]

A better user experience

Unlike your typical dubbed slideshow, GoodCert’s courses consist of interactive training manuals that are best enjoyed on a mobile device.

Courses include text, diagrams, sorting games, practice quizzes, and other interactive elements, so completion is fast and engaging.

Exam hints are indicated throughout using the ✰ symbol.

Course features →

Flex learning advantages

  • Bite-sized lessons that can be completed on a desktop, laptop, or mobile device on your schedule in about 10-15 minutes
  • Opportunities for deep dives into reference material based on interest
  • Process flows and additional diagrams for study and review
  • Bottom-line exam hints for each lesson
  • Taking practice quizzes as many times as you need until you master them
  • Going back anytime to review materials and reinforce your learning; you can’t do that in a classroom

Why GoodCert →

--Coming soon--

  • Cameo appearances by accredited trainers throughout the course
  • Time with the trainer through an online environment
  • Current event links that make the subject matter more vivid

Mobile app for courses on-the-go

Download on the App Store [Badge] Get it on Google Play [Badge]

Accredited by

EXIN Accreditation: VeriSM Foundation