Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF)

Save $10.00

VeriSM helps organizations become more flexible by adopting a wide range of management practices to deliver the right product or service, at the right time, to consumers.

It allows for a tailored approach that is influenced by:

    • The type of business you are in
    • The size of your organization
    • Your business priorities
    • Your organizational culture
    • The product or service you are working on

This book is the source material for the VeriSM Foundation:

Learn how to manage services, from end-to-end, at an organizational level

Service management plays a leading role in digital transformation.

VeriSM can help shift the mindset from "inside-out" to "outside-in" with a hyper-focus on consumer experience.

Want a sample?

Look inside →

Need help?

How to download your order

Have questions?

Read the VeriSM Foundation FAQs

Collections based on this book

VeriSM Essentials

English-US • English-GB • Español

VeriSM Foundation

English-US • English-GB • Español

VeriSM Plus

English-US • English-GB • Español

In partnership with

Van Haren Publishing [Logo]