VeriSM Foundation

This 6-pack of online, self-paced, accredited training courses for IT professionals looks at how to respond to the challenges of service management in the digital age.

VeriSM Foundation Course - 1 of 6: Introduction to VeriSM [Lessons]
VeriSM Foundation Course - 1 of 6: Introduction to VeriSM [Cover]
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VeriSM Foundation Course - 1 of 6: Introduction to VeriSM

Confirm your understanding of what VeriSM is about VeriSM overview The VeriSM approach About VeriSM Parties involved Background Publication Ve...

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VeriSM Foundation Course - 2 of 6: Service Organization & Culture [Lessons]
VeriSM Foundation Course - 2 of 6: Service Organization & Culture [Cover]
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VeriSM Foundation Course - 2 of 6: Service Organization & Culture

Learn the basics of service management and how it is changing Organizational context & structure Organization Consumer Asset Capabilities ...

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VeriSM Foundation Course - 3 of 6: People & Organizational Structure [Lessons]
VeriSM Foundation Course - 3 of 6: People & Organizational Structure [Cover]
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VeriSM Foundation Course - 3 of 6: People & Organizational Structure

Get familiar with the people aspects of service management Roles & competences Organizational roles Leadership & management Competence E...

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VeriSM Foundation Course - 4 of 6: The VeriSM Model [Lessons]
VeriSM Foundation Course - 4 of 6: The VeriSM Model [Cover]
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VeriSM Foundation Course - 4 of 6: The VeriSM Model

Learn how to define, produce and provide products and services Service management operating model The benefits of an operating model The VeriSM ...

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VeriSM Foundation Course - 5 of 6: Progressive Practices [Lessons]
VeriSM Foundation Course - 5 of 6: Progressive Practices [Cover]
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VeriSM Foundation Course - 5 of 6: Progressive Practices

Get familiar with management practices that have recently emerged Applying progressive practices Progressive management practices When to apply ...

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VeriSM Foundation Course - 6 of 6: Innovative Technologies & Startup [Lessons]
VeriSM Foundation Course - 6 of 6: Innovative Technologies & Startup [Cover]
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VeriSM Foundation Course - 6 of 6: Innovative Technologies & Startup

Be able to exploit new technologies and get started with VeriSM Emerging technologies & service management Service management implications T...

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VeriSM Foundation: Course Value Pack [Statistics]
VeriSM Foundation: Course Value Pack [Cover]
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VeriSM Foundation: Course Value Pack

Save an additional 10% with discount code TAKE10OFF 🤑 Get help responding to the challenges of service management in the digital age This Value P...

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VeriSM Foundation: Course Value Pack + Exam [Statistics]
VeriSM Foundation: Course Value Pack + Exam [Cover]
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VeriSM Foundation: Course Value Pack + Exam

Save an additional 10% with discount code TAKE10OFF 🤑 Get help responding to the challenges of service management in the digital age This Value P...

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VeriSM Foundation: Course Mind Map (PDF) [Cover]
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VeriSM Foundation: Course Mind Map (PDF)

Visualize the VeriSM Foundation courses using this tool Use this mind map as a visual tool to structure the information provided in VeriSM Foundati...

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Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF) [Colophon]
Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF) [Cover]
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Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF)

Learn how to manage services, from end-to-end, at an organizational level VeriSM helps organizations become more flexible by adopting a wide range...

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GoodCert Gift Card
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Gift Card

Shopping for someone else but not sure what to get them? Give them the gift of learning with a GoodCert gift card. Gift cards are delivered by emai...

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