VeriSM Essentials (en-gb)

This 4-pack of online, self-paced, accredited training courses helps IT professionals learn basic service management principles.

VeriSM Essentials Course - 2 of 4: Service Organisation & Culture (en-gb) [Lessons]
VeriSM Essentials Course - 2 of 4: Service Organisation & Culture (en-gb) [Cover]
$35.00

VeriSM Essentials Course - 2 of 4: Service Organisation & Culture (en-gb)

Learn the basics of service management and how it is changing Organisational context & structure Organisation Consumer Asset Capabilities ...

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$35.00
VeriSM Essentials Course - 3 of 4: People & Organisational Structure (en-gb) [Lessons]
VeriSM Essentials Course - 3 of 4: People & Organisational Structure (en-gb) [Cover]
$35.00

VeriSM Essentials Course - 3 of 4: People & Organisational Structure (en-gb)

Get familiar with the people aspects of service management Roles & competences Organisational roles Leadership & management Competence E...

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$35.00
VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb) [Lessons]
VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb) [Cover]
$35.00

VeriSM Essentials Course - 4 of 4: The VeriSM Model (en-gb)

Learn how to define, produce and provide products and services Service management operating model The benefits of an operating model The VeriSM ...

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$35.00
Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF) [Colophon]
Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF) [Cover]
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$60.00
$45.00

Van Haren eBook: VeriSM - A Service Management Approach for the Digital Age (PDF)

Learn how to manage services, from end-to-end, at an organizational level VeriSM helps organizations become more flexible by adopting a wide range...

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$60.00
$45.00
Save $15.00