This 5-pack of online, self-paced, accredited training courses for IT professionals covers the four dimensions, service value system (SVS), service value chain (SVC), guiding principles and practices of ITIL 4 as well as other service management concepts.
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Confirm your understanding of what ITIL 4 is about ITIL overview About ITIL 4 The evolution of ITSM The ITIL 4 audience Parties involved ITIL Fo...
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Take a fresh look at service stakeholders, relationships and value Stakeholders Organizations Service providers Service consumers Consumer roles...
View full details![ITIL 4 Foundation Course - 3 of 5: Modeling Value [Lessons]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-4-foundation-course-3-of-5-modeling-value-lessons_512x512.png?v=1549908877)
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Understand the fundamentals of value and how to continually create it Four dimensions Dimension 1: organizations & people Dimension 2: infor...
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Use basic guidance to produce better outcomes for stakeholders Overview About the principles Principle interaction Focus on value Overview I...
View full details![ITIL 4 Foundation Course - 5 of 5: Management Practices [Lessons]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-4-foundation-course-5-of-5-management-practices-lessons_512x512.png?v=1551826968)
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Move beyond theory and learn the inner workings of ITIL 4 Overview Practice definition Practice origins The ITIL management practices General ...
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Get better at what you do using tested guidance from across the IT industry This Value Pack includes the entire series of online, self-paced, accr...
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Get better at what you do using tested guidance from across the IT industry This Value Pack includes the entire series of online, self-paced, accr...
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Visualize the ITIL 4 Foundation courses using this tool Use this mind map as a visual tool to structure the information provided in ITIL 4 Foundati...
View full details![TSO eBook: ITIL Foundation, ITIL 4 Edition (PDF) [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/tso-ebook-itil-foundation-itil-4-edition-pdf-cover_512x512.jpg?v=1551301070)
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Understand the ITIL 4 framework and how it has evolved to adopt new technologies and ways of working ITIL is a set of widely adopted best practice...
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Shopping for someone else but not sure what to get them? Give them the gift of learning with a GoodCert gift card. Gift cards are delivered by emai...
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