Confirm your understanding of what ITIL 4 is about ITIL overview About ITIL 4 The evolution of ITSM The ITIL 4 audience Parties involved ITIL Fo...View full details
ITIL 4 Foundation
This 5-pack of online, self-paced, accredited training courses for IT professionals covers the four dimensions, service value system (SVS), service value chain (SVC), guiding principles and practices of ITIL 4 as well as other service management concepts.
Take a fresh look at service stakeholders, relationships and value Stakeholders Organizations Service providers Service consumers Consumer roles...View full details
Understand the fundamentals of value and how to continually create it Four dimensions Dimension 1: organizations & people Dimension 2: infor...View full details
Use basic guidance to produce better outcomes for stakeholders Overview About the principles Principle interaction Focus on value Overview I...View full details