TSO eBook: An Introductory Overview of ITIL 2011 (PDF)

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Understand the objectives, content and coverage of ITIL

ITIL provides a framework of best practice guidance for IT service management (ITSM). Since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.

This free pocket guide, published by TSO in association with the itSMF UK, provides an introductory overview of the objectives, content and coverage of ITIL.

It describes the key principles of ITSM and each of the core publications in ITIL including:

    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement (CSI)

An overview of the qualification scheme is also provided.

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