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![ITIL Foundation Course - 1 of 8: Introduction to ITIL [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-foundation-course-1-of-8-introduction-to-itil-cover_512x.png?v=1525284138)
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ITIL Foundation Course - 1 of 8: Introduction to ITIL
Confirm your understanding of what ITIL is about ITIL overview About ITIL Best practice Parties involved ITIL background ITIL publications I...
View full details![ITIL Foundation Course - 2 of 8: Service Management as a Practice [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-foundation-course-2-of-8-service-management-as-a-practice-cover_512x.png?v=1525284517)
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ITIL Foundation Course - 2 of 8: Service Management as a Practice
Understand your customers and IT’s role as a service provider Best practice Sources of best practice Public frameworks vs. proprietary knowledge...
View full details![ITIL Foundation Course - 3 of 8: Service Strategy [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-foundation-course-3-of-8-service-strategy-cover_512x.png?v=1525284611)
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ITIL Foundation Course - 3 of 8: Service Strategy
Describe the value of IT services from a strategic perspective Introduction to service strategy Purpose, objectives & scope Value to the bus...
View full details![ITIL Foundation Course - 4 of 8: Service Design [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/itil-foundation-course-4-of-8-service-design-cover_512x.png?v=1525284689)
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ITIL Foundation Course - 4 of 8: Service Design
Create the right IT services, at the right levels, to meet customer expectations Introduction to service design Purpose, objectives and scope Va...
View full details![VeriSM Foundation Course - 1 of 6: Introduction to VeriSM [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/verism-foundation-course-1-of-6-introduction-to-verism-cover_512x.png?v=1523977027)
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VeriSM Foundation Course - 1 of 6: Introduction to VeriSM
Confirm your understanding of what VeriSM is about VeriSM overview The VeriSM approach About VeriSM Parties involved Background Publication Ve...
View full details![VeriSM Foundation Course - 2 of 6: Service Organization & Culture [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/verism-foundation-course-2-of-6-service-organization-and-culture-cover_512x.png?v=1523977073)
$ 35.00 USD
VeriSM Foundation Course - 2 of 6: Service Organization & Culture
Learn the basics of service management and how it is changing Organizational context & structure Organization Consumer Asset Capabilities ...
View full details![VeriSM Foundation Course - 3 of 6: People & Organizational Structure [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/verism-foundation-course-3-of-6-people-and-organizational-structure-cover_512x.png?v=1523977441)
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VeriSM Foundation Course - 3 of 6: People & Organizational Structure
Get familiar with the people aspects of service management Roles & competences Organizational roles Leadership & management Competence E...
View full details![VeriSM Foundation Course - 4 of 6: The VeriSM Model [Cover]](http://cdn.shopify.com/s/files/1/2245/7483/products/verism-foundation-course-4-of-6-the-verism-model-cover_512x.png?v=1523977839)
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VeriSM Foundation Course - 4 of 6: The VeriSM Model
Learn how to define, produce and provide products and services Service management operating model The benefits of an operating model The VeriSM ...
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Blog
Storytelling: learning through experience
For most of us, it started in childhood: our parents would put us to sleep by reading us a story. We learned about the world through the stories in books and concocted fantasy tales as well as anecdotes shared with...
A new approach to learning
When you spend some time with young children, you quickly notice that they are virtual sponges for new information. The world is new and exciting for them, and they soak up everything that they can see, touch, taste and learn...
How to identify (and cope with) procrastination
With more people studying online, procrastination is a greater problem than ever before. At the click of a button, work can be replaced by a funny video, tweet or urgent email (well, we tell ourselves it’s urgent). What is procrastination?...